Challenge

This major medical device company, headquartered in Minnesota, develops medical technology and services that help put more control into the hands of those who treat cardiac, neurological and chronic pain patients worldwide. When the company came looking for a solution to help them improve the process of shipping validation, Coridian helped ensure their goal of more control and less risk. Coridian met with the director of the company’s Continuous Improvement department to better understand their business processes and the challenges they were facing. Coridian learned that the system that tracked pouches containing pre-sterilized medical devices had no traceability, and was inconsistent, leading to packing and shipping errors. It is imperative to have a complete and accurate record of all items shipped for traceability in case of a recall.

Solution

After completing a thorough needs assessment, Coridian’s application group drew upon years of experience to design an application that captures information from the medical company’s work orders, pouch, box labels and employee badge and makes certain all data corresponds, including batch, part number, and use-before dates. A daily global error log is now in place that displays transaction codes generated from all workstations and alerts when a part, material or lot number does not match the initial value.

Results

Coridian designed a solution that improved the company’s productivity and data accuracy, and fit the client’s needs and budget. This implementation resulted in major improvements in the quality and compliance of their packaging. The semi-automated process is now able to catch any mistakes and better process returns.

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